SMS Terms

eFlux sends a small number of text messages to make booking and managing salon appointments easier: confirmations, reminders, and the occasional account update. Here’s exactly what we send, who gets what, and how to stop the messages at any time.

How end users opt in

There are two ways a phone number ends up on eFlux’s text program. Both are explicit, and no number is enrolled unless the recipient agrees first.

1. Salon clients: opt in by voice on the booking call. This is the only way a salon’s client is enrolled. When a client calls a salon and books with our AI receptionist (Chloe), she first asks on the call whether they want text confirmations and reminders:

   Would you like your confirmation and reminders by text?

   Only if the client says yes does she read the program terms aloud, exactly once:

   Great. A few texts per visit, message and data rates may apply, reply STOP anytime.

   Only after that spoken yes does eFlux enroll the number and send any text. The spoken “yes” is the opt-in itself: it is logged with a time stamp and retained on the call recording as proof of consent. eFlux then sends a single confirmation message:

   eFlux: You're now opted in to appointment confirmations & reminders from your salon (you agreed on your booking call). Msg frequency varies (2-4 per appointment cycle). Msg & data rates may apply. Reply HELP for help, STOP to cancel.

   After that confirmation, we send the booking confirmation and any reminders. SMS is optional and never a condition of service: the booking always stands on the salon’s calendar whether or not the client opts in. If the client says no, no text is ever sent.
2. Salon owners: an optional checkbox on the setup form. When a salon owner fills out the “Tell us about your salon” form at efluxai.com, there is an optional, unchecked checkbox directly below the phone field. Ticking that box is the owner’s consent to receive texts from eFlux about their setup and account. The checkbox is genuinely optional: the form submits fine without it, and SMS consent is never required to request or receive any eFlux service. If the owner leaves the box unchecked, we reach them by email or a phone call instead, and no setup text is ever sent. The label beside the checkbox repeats these terms and links back to this page.

Who sends what.eFlux (“we”) operates the AI front-desk service that beauty salons and day spas use to answer their phones and book appointments. The text messages on this program are sent by eFlux on each salon’s behalf, from the salon’s own dedicated phone number, to two groups of recipients: salon owners who run their business on eFlux, and salon clients who book an appointment with a salon that uses eFlux.

What messages we send

Once a recipient is enrolled, we send four kinds of texts. Nothing else. A salon client’s first message is the single welcome confirmation above, sent only after they agree on the booking call; if they never opt in, none of the texts below are ever sent.

• Booking confirmations.When a client books an appointment with a salon that uses eFlux, we text the client to confirm the date and time, naming the stylist and the salon’s address when those are on file, usually within a minute of the call ending. Every confirmation includes the salon’s phone number and ends with the opt-out reminder. A typical confirmation looks like:

  Hi Jessica, your appointment with Camila at 150 Worth Ave, Palm Beach, FL 33480 on Fri, Jul 24 at 2:00 PM is confirmed at Orchid & Oak. If you have any questions please call us at (561) 555-0134. Reply STOP to opt out

• Appointment reminders. Around 24 hours before the appointment, we send a single reminder. Clients can reply to confirm or to ask the salon to reschedule.
• Rescheduling and cancellation notices. If an appointment moves or gets canceled, we text the client with the new details (or the cancellation) so nobody shows up to a closed chair.
• Account and setup notifications.When a salon owner signs up at efluxai.com and ticks the optional SMS box on the form, we text the owner about their setup: confirming we got the request, giving a heads-up before the setup call, and flagging anything that needs the owner’s attention during the first few days the AI is live.

What we will never send

No marketing. No promotions. No drip campaigns. No newsletters. No third-party offers. Every message on this program is tied to a real appointment, a real account event, or a real request the recipient initiated. If we ever want to send anything else, we’ll register a separate program for it and you’ll get a fresh opt-in choice, never a silent expansion of this one.

Message frequency

Low volume. After a salon client opts in on the booking call, they first get one welcome confirmation message. Then they receive one confirmation when they book and one reminder before the appointment; a rescheduling or cancellation adds one more if it happens. That is typically two to four texts per appointment cycle, and nothing between appointments. A typical salon owner receives a handful of texts during their first week of setup and then very few after that.

How to opt out

Reply STOP to any eFlux text and we stop texting that number immediately. The opt-out is per-recipient and applies to all message types from that number. We send one final confirmation that the opt-out was received and then no further messages. If you change your mind after opting out, reply START (or UNSTOP) to that number to resume, or just say yes the next time the salon asks you on a call.

Getting help

Reply HELP to any eFlux text for a short reply with what eFlux is, how to opt out, and where to reach a real person. You can also email hello@efluxai.com any time. We reply within one business day. For anything related to a specific salon’s services, appointments, or pricing, contact the salon directly. They’re the source of truth for everything they offer.

Carrier rates

Message and data rates may apply. eFlux does not charge for the texts themselves, but your mobile carrier may charge for sending or receiving messages depending on your plan. Check with your carrier if you’re not sure.

Privacy

Phone numbers we collect for text messages are used only to send the message types described above. SMS opt-in and consent information is never sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. For the full picture of what we collect and why, see our Privacy Policy.

Last updated: July 15, 2026

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