SMS Terms

eFlux sends a small number of text messages to make booking and managing salon appointments easier: confirmations, reminders, and the occasional account update. Here’s exactly what we send, who gets what, and how to stop the messages at any time.

How end users opt in

There are two ways a phone number ends up on eFlux’s text program. Both are explicit and recipient-initiated.

1. Salon clients: double opt-in.This is the only way a salon’s client is enrolled. When a client calls a salon and books with our AI receptionist (Chloe), she asks before texting: “I can text you a confirmation and reminders. OK to text this number?” Saying yes on the call does not enroll the number by itself. It only lets us send a single opt-in request text:

   [Salon] (via eFlux): reply YES to get your appointment confirmation + reminders by text. Msg & data rates may apply, freq varies. Reply HELP for help, STOP to cancel.

   The client must reply YESto that text to be enrolled. That reply is the opt-in: it is logged with a time stamp and tied to the originating call. Only after the YES do we send the booking confirmation and any reminders. If the client never replies YES, the booking still stands on the salon’s calendar, but no confirmation or reminder is ever sent, because the number was never enrolled.
2. Salon owners: the eFlux setup form. When a salon owner submits the “Tell us about your salon” form at efluxai.com, the phone number on that form is treated as the owner’s consent to receive texts from eFlux about their setup and account. A disclosure appears directly beside the phone field on that form repeating these terms and linking back to this page.

Who sends what.eFlux (“we”) operates the AI front-desk service that beauty salons and day spas use to answer their phones and book appointments. The text messages on this program are sent by eFlux on each salon’s behalf, from the salon’s own dedicated phone number, to two groups of recipients: salon owners who run their business on eFlux, and salon clients who book an appointment with a salon that uses eFlux.

What messages we send

Once a recipient is enrolled, we send four kinds of texts. Nothing else. A salon client’s only message before enrollment is the one-time opt-in request above, sent after the verbal yes; if they never reply YES, none of the texts below are ever sent.

• Booking confirmations. When a client books an appointment with a salon that uses eFlux, we text the client to confirm the service, stylist, date, and time, usually within a minute of the call ending.
• Appointment reminders. Around 24 hours before the appointment, we send a single reminder. Clients can reply to confirm or to ask the salon to reschedule.
• Rescheduling and cancellation notices. If an appointment moves or gets canceled, we text the client with the new details (or the cancellation) so nobody shows up to a closed chair.
• Account and setup notifications.When a salon owner signs up at efluxai.com, we text the owner about their setup: confirming we got the request, giving a heads-up before the setup call, and flagging anything that needs the owner’s attention during the first few days the AI is live.

What we will never send

No marketing. No promotions. No drip campaigns. No newsletters. No third-party offers. Every message on this program is tied to a real appointment, a real account event, or a real request the recipient initiated. If we ever want to send anything else, we’ll register a separate program for it and you’ll get a fresh opt-in choice, never a silent expansion of this one.

Message frequency

Low volume. A salon client first gets one opt-in request text. If they reply YES, they receive one confirmation when they book and one reminder before the appointment; a rescheduling or cancellation adds one more if it happens. That is typically two to four texts per appointment cycle, and nothing between appointments. A typical salon owner receives a handful of texts during their first week of setup and then very few after that.

How to opt out

Reply STOP to any eFlux text and we stop texting that number immediately. The opt-out is per-recipient and applies to all message types from that number. We send one final confirmation that the opt-out was received and then no further messages. To opt back in later, reply START (or YES), or opt in again through one of the methods above.

Getting help

Reply HELP to any eFlux text for a short reply with what eFlux is, how to opt out, and where to reach a real person. You can also email hello@efluxai.com any time. We reply within one business day. For anything related to a specific salon’s services, appointments, or pricing, contact the salon directly. They’re the source of truth for everything they offer.

Carrier rates

Message and data rates may apply. eFlux does not charge for the texts themselves, but your mobile carrier may charge for sending or receiving messages depending on your plan. Check with your carrier if you’re not sure.

Privacy

Phone numbers we collect for text messages are used only to send the message types described above. We don’t sell phone numbers and we don’t share them with marketers. For the full picture of what we collect and why, see our Privacy Policy.

Last updated: June 2, 2026

Back to home