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Terms of Service

Last updated: October 15, 2026

These Terms of Service (“Terms”) are an agreement between you and eFlux AI LLC (“eFlux”, “we”, “us”). By creating an account or using the eFlux service, you agree to these Terms. If you don’t agree, don’t use the service.

1. The service

eFlux is an AI-powered front-desk receptionist service for service businesses. We answer calls on your business line, book appointments, send reminders, and log what happened. We operate the software, the voice pipeline, and the infrastructure. You operate your salon.

When you set up eFlux, you get a dedicated eFlux phone number that the AI answers on. You can advertise that number directly, or keep using your existing business number and forward its calls to your eFlux number through your phone carrier. We do not port (transfer ownership of) your existing number. Keeping your number works by call forwarding that you set up at your own carrier, and we give you step-by-step instructions in the portal.

The specifics of what’s included in each plan, such as the included minutes per month, the per-minute rate over that, one dedicated phone number, calendar sync, SMS confirmations, a web portal, weekly email digest, and support, are listed in the pricing section of our home page at efluxai.com/#pricing and are part of these Terms by reference.

2. Your account

You need an account to use eFlux. When you sign up, you tell us things like your business name, hours, services, and calendar credentials. You agree to keep your account information accurate.

You are responsible for everything that happens under your account. Keep your password safe. Enable multi-factor authentication for the owner login; we’ll require it on first sign-in anyway.

You must be at least 18 years old and legally able to enter into this agreement on behalf of the business you’re signing up.

3. Plans, price, and billing

eFlux has three plans. Prices are in US dollars, per month, before any taxes.

Every paid plan includes your whole team: there is no per-seat charge. Overage minutes on Pro and Premium are billed on your next invoice: no throttling, no cutoffs, no surprise upgrades. A minute of AI call time is time our AI spends on a call with your callers. Payment is through Stripe; we never see your card details.

Every account starts on the Free plan. You only give us a payment method when you choose to upgrade to Pro or Premium, and we only charge it from that point on.

By upgrading to a paid plan you authorize the following automatic renewal: we charge your payment method the plan’s price when you upgrade, and the plan then renews on the same cycle (monthly or annual) and we charge your payment method each period, plus any overage, until you cancel. You can cancel at any time from your account’s billing settings, or by emailing us at hello@efluxai.com.

We may change prices for new customers at any time. For existing customers, we’ll give you at least 30 days’ notice before any price change takes effect, and you can cancel in that window without penalty.

4. Cancellation and refunds

You can cancel at any time through your account’s billing settings or by emailing us. The Free plan never charges you. If you cancel a paid plan, the cancellation stops all future renewals and your service continues through the end of the period you’ve already paid for.

We don’t pro-rate or refund partial periods once a paid period has started, except where we were at fault or where the law requires otherwise. If something goes wrong on our end, email us and we’ll make it right.

We can suspend or terminate your account if you violate these Terms (especially the acceptable-use section below), fail to pay, or if we’re required to by law. We’ll give you notice when we can. On termination, we’ll give you the opportunity to export your data before we delete it, as described in the Privacy Policy.

5. Acceptable use

You agree not to use eFlux to:

If you violate this section, we may suspend your account immediately while we investigate and, if the violation is serious, terminate it.

6. Your responsibilities on the phone

You decide what eFlux says on your calls: the services it quotes, the hours it reports, the policies it enforces. We configure those in setup based on what you tell us.

You are responsible for:

We’ll do our best to make the AI sound like a capable receptionist. We can’t guarantee that it will handle every edge case perfectly, and we’re not liable for a bad booking outcome when the AI was acting on information you provided.

7. Who owns what

8. What we don’t promise

The service is provided “as is” and “as available.” We don’t warrant that it will be uninterrupted, error-free, or that every AI response will be accurate. We disclaim all implied warranties except to the minimum extent required by law. Voice AI is a probabilistic technology; we’re building it to be reliable, but we can’t promise it never mishears anyone.

When a call can’t be handled, because the caller doesn’t want to speak with an AI, because the AI confidence drops below our threshold, or because the service is briefly down, we fall back to voicemail and alert you by email (or by text, if you’ve opted in). We build for resilience; we won’t always achieve it.

If you keep your existing number, your callers reach eFlux through call forwarding that runs on your phone carrier’s network, which is outside our control. We’re not responsible for calls missed because forwarding was turned off, misconfigured, or disrupted by your carrier.

9. Liability

To the maximum extent allowed by law:

Our total liability to you for anything arising from the service, across all claims combined, is capped at the total amount you actually paid us in the twelve months before the claim arose. This cap is an essential part of the bargain between us; without it, we couldn’t charge the prices we do.

We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost business, or lost data, even if we were told they were possible.

10. Indemnification

If someone sues us because of something you did with eFlux, for example, an end customer complains about a call you configured, or a regulator investigates an SMS campaign run through your account, you agree to defend us and reimburse us for reasonable costs. This doesn’t apply if the claim is about our own misconduct.

11. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we’ll post the updated version here with a new “Last updated” date, and we’ll notify active customers by email at least 14 days before the change takes effect. Continued use after the change means you accept the update. If you don’t accept, cancel within the 14 days and we’ll refund any prepaid amount for the period you won’t use.

12. Law and disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute arising out of or related to the service will be resolved in the state or federal courts located in Florida, and both of us consent to personal jurisdiction there.

13. Miscellaneous

Contact

Questions about these Terms or the service:

Last updated: October 15, 2026

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