Terms of Service
Last updated: July 1, 2026
These Terms of Service (“Terms”) are an agreement between you and eFlux AI LLC (“eFlux”, “we”, “us”). By creating an account or using the eFlux service, you agree to these Terms. If you don’t agree, don’t use the service.
1. The service
eFlux is an AI-powered front-desk receptionist service for service businesses. We answer calls on your business line, book appointments, send reminders, and log what happened. We operate the software, the voice pipeline, and the infrastructure. You operate your salon.
When you set up eFlux, you get a dedicated eFlux phone number that the AI answers on. You can advertise that number directly, or keep using your existing business number and forward its calls to your eFlux number through your phone carrier. We do not port (transfer ownership of) your existing number. Keeping your number works by call forwarding that you set up at your own carrier, and we give you step-by-step instructions in the portal.
The specifics of what’s included in your plan, such as 500 minutes per month, $0.20 per minute over that, one dedicated phone number, calendar sync, SMS confirmations, a web portal, weekly email digest, and email support, are listed on our Pricing page at efluxai.com/pricing and are part of these Terms by reference.
2. Your account
You need an account to use eFlux. When you sign up, you tell us things like your business name, hours, services, and calendar credentials. You agree to keep your account information accurate.
You are responsible for everything that happens under your account. Keep your password safe. Enable multi-factor authentication for the owner login; we’ll require it on first sign-in anyway.
You must be at least 18 years old and legally able to enter into this agreement on behalf of the business you’re signing up.
3. Price, billing, and your 15-day free trial
The plan costs $99 per month, flat, or $990 per year (two months free). It includes 500 minutes of AI call time per month. Minutes over 500 are billed at $0.20 each on your next invoice: no throttling, no cutoffs, no surprise upgrades. Payment is through Stripe; we never see your card details.
Every new account starts with a 15-day free trial. When you sign up, we collect a payment method (a card on file) to start the trial, but we do not charge you anything during the 15-day trial period. If you cancel before the trial ends, you pay nothing.
By starting the trial you authorize the following automatic renewal: if you do not cancel before the 15-day trial ends, your plan automatically continues and we charge the card on file $99 per month (or $990 per year if you chose annual billing) when the trial ends. After that, the plan renews on the same cycle (monthly or annual) and we charge the card on file each period until you cancel. You can cancel before the first charge at any time from your account’s billing settings, or by emailing us at hello@efluxai.com.
We may change prices for new customers at any time. For existing customers, we’ll give you at least 30 days’ notice before any price change takes effect, and you can cancel in that window without penalty.
4. Cancellation and refunds
You can cancel at any time through your account’s billing settings or by emailing us. If you cancel during the 15-day free trial, you are not charged. If you cancel after the trial has converted to a paid plan, the cancellation stops all future renewals and your service continues through the end of the period you’ve already paid for.
We don’t pro-rate or refund partial periods once a paid period has started, except where we were at fault or where the law requires otherwise. If something goes wrong on our end, email us and we’ll make it right.
We can suspend or terminate your account if you violate these Terms (especially the acceptable-use section below), fail to pay, or if we’re required to by law. We’ll give you notice when we can. On termination, we’ll give you the opportunity to export your data before we delete it, as described in the Privacy Policy.
5. Acceptable use
You agree not to use eFlux to:
- Violate any law, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, or state call-recording or consent laws.
- Send unsolicited marketing calls or texts. SMS sent through eFlux must only go to end customers who have given verbal opt-in consent on the booking call. Consent is optional and is never a condition of any service or booking.
- Impersonate another business.
- Collect or discuss protected health information (PHI). eFlux is not a HIPAA Business Associate. If you run a medical practice or a medspa performing medical procedures (Botox, fillers, laser treatments, and the like), eFlux is not the right product for you today.
- Interfere with the service, reverse-engineer it, or attempt to extract other customers’ data.
- Use the service to harm minors.
If you violate this section, we may suspend your account immediately while we investigate and, if the violation is serious, terminate it.
6. Your responsibilities on the phone
You decide what eFlux says on your calls: the services it quotes, the hours it reports, the policies it enforces. We configure those in setup based on what you tell us.
You are responsible for:
- The legality of the calls handled on your behalf (especially any SMS follow-ups that rely on TCPA consent).
- The accuracy of the prices, hours, services, and policies you provide.
- Whatever your end customers experience on the phone.
- Setting up and keeping active any call forwarding from your existing number to your eFlux number, if you choose to keep your existing number. We provide instructions, but the forwarding lives in your own carrier or phone-provider account, and keeping it working is your responsibility.
- Any charges your phone carrier applies for call forwarding or forwarded minutes. Those are between you and your carrier; we don’t control or reimburse them.
We’ll do our best to make the AI sound like a capable receptionist. We can’t guarantee that it will handle every edge case perfectly, and we’re not liable for a bad booking outcome when the AI was acting on information you provided.
7. Who owns what
- Your data is yours. You own the bookings, transcripts, call recordings, and customer lists generated for your salon. You license us, non-exclusively, worldwide, royalty-free, to process that data to operate the service, and, in de-identified and aggregated form, to improve the service.
- Our software is ours. The eFlux platform, portal, AI prompts, website copy, and underlying code are our property. Nothing in these Terms transfers any of our IP to you.
- What you can use externally. You can use your own call recordings and transcripts for any purpose in your business. You can export your data at any time through the portal.
8. What we don’t promise
The service is provided “as is” and “as available.” We don’t warrant that it will be uninterrupted, error-free, or that every AI response will be accurate. We disclaim all implied warranties except to the minimum extent required by law. Voice AI is a probabilistic technology; we’re building it to be reliable, but we can’t promise it never mishears anyone.
When a call can’t be handled, because the caller doesn’t want to speak with an AI, because the AI confidence drops below our threshold, or because the service is briefly down, we fall back to voicemail and alert you by email (or by text, if you’ve opted in). We build for resilience; we won’t always achieve it.
If you keep your existing number, your callers reach eFlux through call forwarding that runs on your phone carrier’s network, which is outside our control. We’re not responsible for calls missed because forwarding was turned off, misconfigured, or disrupted by your carrier.
9. Liability
To the maximum extent allowed by law:
Our total liability to you for anything arising from the service, across all claims combined, is capped at the total amount you actually paid us in the twelve months before the claim arose. This cap is an essential part of the bargain between us; without it, we couldn’t charge $99/month.
We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost business, or lost data, even if we were told they were possible.
10. Indemnification
If someone sues us because of something you did with eFlux, for example, an end customer complains about a call you configured, or a regulator investigates an SMS campaign run through your account, you agree to defend us and reimburse us for reasonable costs. This doesn’t apply if the claim is about our own misconduct.
11. Changes to these Terms
We may update these Terms from time to time. If we make a material change, we’ll post the updated version here with a new “Last updated” date, and we’ll notify active customers by email at least 14 days before the change takes effect. Continued use after the change means you accept the update. If you don’t accept, cancel within the 14 days and we’ll refund any prepaid amount for the period you won’t use.
12. Law and disputes
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute arising out of or related to the service will be resolved in the state or federal courts located in Florida, and both of us consent to personal jurisdiction there.
13. Miscellaneous
- If any part of these Terms is held unenforceable, the rest still applies.
- These Terms, together with the Privacy Policy, the SMS Terms, and the Pricing page, are the whole agreement between us.
- You can’t assign these Terms without our consent. We can assign them to a successor in connection with a merger or acquisition.
- Our failure to enforce a provision isn’t a waiver of it.
Contact
Questions about these Terms or the service:
- Email: hello@efluxai.com
Last updated: July 1, 2026